Dear valued Ebikes and Accessories customer,
Thank you for choosing us as your trusted source for high-quality products and outstanding customer service. Your satisfaction is our priority, and we are here to assist you with any returns or concerns you may have.
You have a 14-day window, starting from the date of delivery, to initiate a return. To qualify for a return, the item must meet the following conditions:
To begin the return process, kindly follow these steps:
Upon receipt and inspection of your returned item, we will send you an email to confirm the receipt. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment within [number of days] business days. Please note that the timing of the refund may vary based on your financial institution’s processing times.
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure as mentioned above and then proceed to place a new order for the desired item.
Certain items are not eligible for return due to hygiene reasons or other specific conditions. These exceptions may include, but are not limited to [list any exceptions or non-returnable items].
If you have any further questions or require assistance with your return, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience remains exceptional.