Return Policy - Ebikes and Accessories

Return Policy

Dear valued Ebikes and Accessories customer,

Thank you for choosing us as your trusted source for high-quality products and outstanding customer service. Your satisfaction is our priority, and we are here to assist you with any returns or concerns you may have.

Returns

You have a 14-day window, starting from the date of delivery, to initiate a return. To qualify for a return, the item must meet the following conditions:

It must be in unused condition.
It should be in the same state as when it was delivered to you.
The original packaging should be intact, including tags, labels, and protective coverings.

To begin the return process, kindly follow these steps:

Review our return policy: Ensure that your item meets the eligibility criteria outlined above.
Contact our customer support: If you have any questions or require assistance with your return, please reach out to our friendly customer support team. They will guide you through the process and provide you with any additional instructions.
Package your item: Securely package the item in its original packaging or use a suitable alternative. Be sure to include any relevant documents or proof of purchase.
Ship the item to the specified address: Please send the item to the address indicated on the original package. This will ensure that your return is directed to the appropriate location for processing. We recommend using a trackable shipping method, as the cost of return shipping is the responsibility of the buyer.

Refunds

Upon receipt and inspection of your returned item, we will send you an email to confirm the receipt. We will also notify you of the approval or rejection of your refund.

If your return is approved, we will initiate a refund to your original method of payment within [number of days] business days. Please note that the timing of the refund may vary based on your financial institution’s processing times.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure as mentioned above and then proceed to place a new order for the desired item.

Exceptions

Certain items are not eligible for return due to hygiene reasons or other specific conditions. These exceptions may include, but are not limited to [list any exceptions or non-returnable items].

Contact Us

If you have any further questions or require assistance with your return, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience remains exceptional.